UNIVERSAL Technologies is seeking a Telephony SME with emergency services experience for a long-term position in Brooklyn, NY. Applicants should be prepared for hybrid work in Brooklyn, NY. Active LinkedIn preferred.

MANDATORY SKILLS/EXPERIENCE:

• Minimum 12 years of experience in a particular technical and/or business application, product, platform or methodology.
• Min 4 years’ experience VOIP/Standard PBX Voice (ex. Nortel, Avaya)/SIP with related certifications.
• Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems
• Experience and familiarity with service provider voice and data transport system and technologies. (Fujitsu, Cisco, Tellabs, Ciena)
• Bachelor’s degree in Electrical Engineering, Computer Information Systems, Electronics, related field, or 10 years’ experience in this role
• Strong skills set to lead technical calls with vendors and internal groups.
• Deep knowledge and experience with SIP.
• Technical writing and documentation skills.
• Excellent communication and clear business writing skills as well as interpersonal skills.
• Knowledge of public safety environments and/or experience working with NYC government is a plus.
• Minimum 10 years’ experience in legacy voice PBX engineering and integration skills
• Minimum 6 years’ experience in voice PBX large project transition and management skills.
• Demonstrate a detailed knowledge of legacy PBX trunk and line methodology.
• Minimum 5 years’ experience in transition to Cisco Call Manager telephony.
• Minimum 5 years’ experience in multi-site, data center to data center Cisco Call Manager design and integration methodology and skills.
• Design skills in IP voice management, auditing, and monitoring.
• Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX’s.
• Minimum 8 years of LAN and WAN network design skills.
• Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.
• Ability to digest signification amounts of technical volume and filter out key components in a dynamic environment.

SCOPE OF SERVICES:

• Manage and oversee the execution and delivery of all aspects of the telephony components of the NG911 system to replace the current E911 system.
• Incorporate applicable federal, state, and professional organizations’ standards, guidelines, and best practice for a NG911 system.
• Identify potential impacts to the current E911/PSAC operations, and any associated Police, Fire, Emergency Medical
• Provide support for telephony designs and configurations between the NG911 system and all external telephony components and systems.
• Review and assess Call Handling telephony requirements and proposed integrations.
• Vendor and service provider engagement and review of product and services.
• Assist in daily management of Public Safety Network Topology.

UNIVERSAL Technologies is an Equal Opportunity Employer